Data and its impact on behaviour
In his keynote at the Festival of Work, the Financial Times’ Undercover Economist Tim Hartford took a look at how data and behaviour can transform work. He used running as the metaphor for his talk, recounting his journey from...Read more >
The what, why and how of customer listening
What is customer listening and how can it benefit your organisation? Here we explain the role of independent feedback in driving business success. Most organisations think they understand their customers. Many are working from assumptions. Businesses talk to...Read more >
Research Radar – key workforce research reports
Research underpins our work and is a central part of our client work. We use this research to create actionable insights for our clients. Here we share workforce research, which we update regularly. We cover a broad range...Read more >
Ask better questions to navigate change more effectively
What is ‘high-value’ work? “AI will free people to focus on high-value work” is becoming one of the defining phrases of the gen AI era. By shifting tasks that can be easily automated to AI, workers will be left...Read more >
Deeper questioning for successful transformation
AI poses all sorts of opportunities and threats for organisations. So how should they respond? The threats and opportunities are almost existential which means the response needs to be bold and brave. And that means asking good questions and...Read more >
Research digested: 2026 Work Trend Index Annual Report: Agents, human agency, and the opportunity for every organization, Microsoft
About the research A survey of 20,000 AI-using knowledge workers across 10 markets Key findings Microsoft argues the next phase of AI adoption is less about deploying tools and more about redesigning organisations around “human agency” and AI agents....Read more >
Research digested: Work on what matters, Ipsos Karian and Box UK
About the research This research is based on a survey of 5,000 UK employees aged 18–75 working in organisations with 250+ employees. Key findings Employees can handle change – but question whether it helps More than two in three...Read more >
Research digested: The 2026 Reality Check: AI at Work Report, G-P (Globalization Partners)
About the research A survey of 2,850 executives across the US, Germany, Singapore, Australia and France, including 500 US HR professionals. Key findings AI enthusiasm is giving way to pressure-testing and ROI scrutiny. While 100% of surveyed executives use...Read more >
Learning Technologies Barcamp 2026
What a great night, even if we do say so ourselves! We ran our 11th Learning Technologies Exhibition & Conference barcamp event at the end of day one of the conference and it was a blast. Five great...Read more >
3 considerations for AI adoption
AI adoption is more than a tech adoption project. It’s a powerful technology that is changing how people and organisations interact with knowledge and data – from personal counselling to skill development and business strategy. Treated as a tech...Read more >