What are customer insights and why are they important to your business?
Knowing what your customers want from you, how they feel about your products and services and what they would like them to look like in the future are all customer insights. Having those insights readily available helps you make...Read more >
Learning Live 2024: Talking tasks
There was always going to be a lot said about AI at Learning Live 2024. Each year, the conference agenda is created from the challenges reported by the heads of learning signed up for the event and this year,...Read more >
Learning Live 2024: Tackling L&D’s existential crisis
Learning and development is facing an existential crisis, according to Ed Monk, CEO at the Learning and Performance Institute. With the institute’s Learning Live conference taking place in London next week, I caught up with Monk to see what’s...Read more >
Why run a customer insights programme?
I like the way my LinkedIn network provokes my thinking. This week, I responded to this post shared by Donald H Taylor . . . https://lnkd.in/eZAWs8Wv It was about the importance of case studies, especially for early stage companies....Read more >
Acknowledging and overcoming ‘not invented here syndrome’ to drive innovation
At a time when there is huge innovation external to the organisation – generative AI and its various applications, for example – now is not the time for organisations to fall foul of ‘not invented here syndrome’. This...Read more >
Cutting through the AI noise – resources and action points
Our recent webinar with AI strategist Jon Fletcher looked at how learning professionals can cut through the AI noise. Here are the resources from the session. Watch the recording . . . The session included data from our report...Read more >
Actionable insights to accelerate business opportunities
Over the last few months we have been refining our offer and as a part of that came to the realisation that our process of using research and customer/employee/market insights to guide what we do is a powerful and...Read more >
Research Digested: How Work Preferences Are Shifting in the Age of GenAI, Boston Consulting Group
Research from Boston Consulting Group shows how work and working preferences are changing for employees. Technological change, gen AI in particular, is putting the focus on skills, learning and career development. Why read this report? A part of Boston...Read more >
Research digested: Building Better Managers, MindTools
A snapshot of useful research for L&D and workplace professionals. Why read this report? If you are interested in how to better support managers in your organisation, then this research report is for you. It reveals the biggest challenges...Read more >
Webinar explores the leadership and management capability organisations need to thrive
Why do organizations struggle with developing effective leaders and managers? So much time and money are spent on developing these capabilities, but there is little evidence to suggest it is always effective. Leaders continue to struggle with the very...Read more >